Being a server in a restaurant is a demanding but rewarding job that requires a combination of technical skills, customer service, and people skills. If you're interested in pursuing this career, here are some tips to help you get started.
Good customer service is key to success as a server, so it's important to develop your communication and interpersonal skills. Try to gain experience in a customer-facing role, such as retail or hospitality.
Before you start serving, make sure you're familiar with the menu and know the ingredients, cooking methods, and specials. This will help you answer customers' questions and make recommendations.
Knowing about wine and food pairings can help you make recommendations to customers and increase sales. Consider taking a class or reading books to learn more.
Every restaurant has its own policies and procedures, so it's important to understand these before you start serving. This includes information about table setup, taking orders, and processing payments.
Be organized: Good organizational skills are essential for servers. Keep track of orders, table numbers, and customer requests to ensure a smooth dining experience.
A server needs to be aware of the kitchen's pace and be able to communicate effectively with the kitchen staff. This will help you keep track of the status of orders and ensure that food is delivered to customers in a timely manner.
Little things can make a big difference in a customer's dining experience, so it's important to pay attention to details such as table setting, napkin folding, and silverware placement.
Good hygiene is essential for servers, as they are the face of the restaurant and interact with customers directly. Make sure to wash your hands frequently and maintain a clean appearance.
Success as a server depends on working effectively as a team with the kitchen staff, bartenders, and other servers. Be open to feedback and willing to help others.
Being a server in a restaurant requires a combination of technical skills, customer service, and people skills. By gaining experience in customer service, familiarizing yourself with the menu, understanding restaurant policies and procedures, and being a team player, you can succeed in this challenging but rewarding career.