Why do you need my personal information?

The liquor authority for each state has different requirements for the personal information that must be collected. All information is secure and protected using the latest security technology.

Can I register without an email address?

All users are required to provide an email address when registering. Should you not have an email address, you may set up a new email account using one of the popular email providers including Gmail, Yahoo or Outlook. All of these provide an email address for free and it takes just a couple of minutes to set up.

How do I use a discount code?

A discount code may be used by entering the code on the checkout page.

What is an 'Access Code'?

An 'Access Code' is a code that is provided to you by your employer if they pre-purchased the training on your behalf. If your employer did not provide this code to you, simply leave this field empty when registering for your training.

How do I update my personal validation questions?

Personal validation questions are used to verify that the person taking the course is actually the person who registered for the alcohol server seller training course. You may update/change you personal validation question answers through your profile page.

Can I pay now and start my training later?

Yes. You may pay now and return to continue your course at any time. Access to any course is available up to 90-days after course is purchased or has been first accessed.

Do I have to complete the entire training in one sitting?

No. You can stop and start training as needed. The site tracks your progress and will remember exactly where you left off.

Will this training work on all browser programs?

This system was developed to work on all devices, operating systems and browser programs. Should you experience technical difficulties, it is recommended that you try a different browser program just in case there are any conflicting extensions installed on your device. Ex: You are having trouble using Google Chrome, try switching to Internet Explorer.

Does this course work on my smart phone or tablet?

If you do not have a Social Security Number due to residency status, enter '000000000' in the Social Security Number field and SEND US AN EMAIL within 24 hours explaining to reason for not providing your Social Security Number. Send this email to contact@LIQUORexam.com.

Refer to the MAST Department at the Washington State Liquor and Cannabis Board for any additional questions regarding this requirement.

I am not hearing audio during the training

Most courses include full audio narration, but not all. Please check the Course Description for your state to learn if your course includes full audio narration.

If the course description does state that there is audio, please check your speakers and be sure your volume is turned up.

You may also try logging out and logging back into the training or try using a different browser program.

Our system allows 90 days to complete your training from the date it was first started. If more than 90 days have passed, access to the course is disabled and it must be repurchased.

You can reset your course by logging in and clicking the Take This Training Again button under Profile > My Courses. This will remove the expired course and allow you to repurchase it. Once removed, you can return to the homepage, select your state and course, and click Enroll to complete your purchase and begin again.

I am not seeing the 'Go to Next Slide' button at the bottom of the screen.

On some operating systems/browser programs, you may need to zoom your screen to 100% or lower for the toolbar to appear at the bottom of the course player. You will also want to be sure to scroll down on some quizzes to find the 'Submit' button to submit your answers.

To Zoom, do the following:

• Open a browser that supports zooming such as Chrome, Firefox, Internet Explorer or Opera.
• Press Ctrl and + to zoom in.
• Press Ctrl and - to zoom out.
• Press Ctrl and 0 to restore the original size.

If this does not work, try logging out and logging back in. You may also try using a different browser program.

What do I do if I lost my password?

Please use the Forgot Your Password link found on the Log-in page to recover a lost password. You may also contact us to reset your password if you like.

My email address isn’t working to log in.

While not common, there are situations where a user enters the wrong email address when registering. If you did not receive the confirmation email when you registered initially and the lost password feature is not working for you, please use the Contact Us page so that we may reset your email address.

The course will not load.

The course can take up to 30 seconds to load the first time on your device. Should the course not load within this timeframe, please try a different browser. This will typically take care of any instances of the course not loading.

I can’t seem to access the final exam.

If you are unable to access the final exam after completing the course, please go back through each section and look for any slides missing the green check-mark. Once you locate the slide missing the check-mark, go to the slide preceding that slide and click through until all slides show the check-mark. Please note that quizzes and role-playing slides will not show the check-mark.

Keep in mind that after the final slide in the training counts to zero, the final exam will load automatically. To access the final exam. Please do the following: Find and click the 'Click to Resume' button (located to the right of the name of the course on your profile page under the 'My Courses' tab). From there, click 'Take Training'. This will take you back into the training. If you have completed the lecture portion of the training, the Final Exam will load automatically after a few moments. Before the Final Exam, there is a form that will require you to add and confirm your information. All fields MUST be filled for the Final Exam to load. If the ‘Submit’ button will not allow you to click through, look for any field highlighted in RED which indicates that the information needs to be provided. Please let me know if you have any questions.

If you still are experiencing difficulty accessing the final exam, please contact us.

My employer purchased training for me but I can't log in.

If your employer has pre-purchased training for you, he/she will either (1) send you an email invitation (where you will click the link in the email to complete registration), or (2) they will provide you with an Access Code which you will need to enter on the Purchase Course page. You will NOT be able to log in unless one of these 2 options is used.

Once your account has been unlocked, it is recommended that you update your security validation answers to avoid answering these questions incorrectly moving forward.

How do I pay for training?

We accept Visa, MasterCard, American Express, Discover and PayPal. You will enter your payment information on the payment screen when registering for your course.

What if my payment was declined?

There are several reasons a payment may not go through. To help protect your account, our system uses a complex screening process for payments. This helps prevent lost or stolen financial information from being used for unauthorized transactions. Occasionally, payments that don’t go through could be tied to a specific issue with your bank or card.

If your payment was declined, please try another form of payment.

If you see an 'NA' under the 'status' column under your purchases on your profile page, this would indicate that an invalid card number, expiration date, security code or billing address was entered.

If you see an 'X' under the 'status' column, this would indicate that the card was declined due to insufficient funds.

You have not been charged if you see the 'NA' or the 'X' under the status column.

If you are having trouble with any purchase, please contact us to request that we send you an electronic invoice which you may pay online. Once we receive payment, we will add your course to your profile and email you with confirmation.

Do you offer refunds?

Course Fees and Payment Our course fees are transparently listed on the Course Description Page. Payment is due at the time of enrollment, and you can choose from various payment options provided on our platform. Deadlines and Course Access Upon enrollment, you will gain immediate access to your selected course. However, please note the following important information regarding course deadlines and access: ➡ Immediate Access: Once your payment is successfully processed, you will gain instant access to your chosen course. We understand that your time is valuable, and we want to ensure you can begin your learning journey without delay. ➡ Access via Student Profile: Your course is conveniently accessible through your dedicated student profile. This provides you with a centralized location to manage your courses, track your progress, and access valuable learning materials whenever you need them. ➡ Email Confirmation: To provide you with additional peace of mind, we will send you an email confirmation as proof of your payment and enrollment. This confirmation serves as a convenient reference and verification of your course registration. ➡ Course Duration: Access to all our courses is available for a total of 90 days from the date of purchase. During this period, you have the flexibility to complete the course at your own pace, making it convenient for your schedule. ➡ Course Completion: It is essential to be aware of any specific course deadlines or completion requirements associated with your chosen program. These requirements may include completing specific lessons, quizzes, or exams within the course. ➡ Responsibility: As a learner, it is your responsibility to adhere to these deadlines and requirements to successfully complete the course. We recommend planning your study schedule accordingly to ensure timely completion. Cancellations and Refund Eligibility We understand that sometimes plans change. If you wish to cancel your enrollment and request a refund, please review the following conditions carefully: ➡ Refund Request Timing: You may request a refund within the initial fourteen (14) calendar days from your date of purchase. ➡ Course Completion: To be eligible for a refund, you must not have completed any entire lesson or accessed any end-of-section quiz or exam within the course. ➡ Refund Request Submission: All refund requests must be submitted via email to contact@LIQUORexam.com within the specified 14-day timeframe. 100% Money Back Guarantee We proudly offer a 100% money-back guarantee on all courses to ensure your learning satisfaction. However, to qualify for a refund under this guarantee, you must adhere to the requirements listed above. Refund Processing Upon receiving and approving your refund request, our team will initiate the refund process. Here's what you can expect: ➡ Refund Timing: Approved refund requests will be processed within 72 hours of receipt and approval. ➡ Refund Method: Refunds will be issued using the original payment method you used for enrollment. ➡ Notification: You will receive email confirmation once your refund has been processed, providing you with peace of mind. *Purchases placed through any corporate account are final and no refunds are offered. *Payments made for PCV wallet cards and physical certificates of completion are non refundable once the wallet card or certificate has been mailed.

How will this charge show up on my bank or credit card statement?

This payment will appear as ProServe Training Solutions on your bank or credit card statement.

Can I pay now and start my training later?

Yes. You may pay now and return to continue your course at any time. Access to any course is available up to 90-days after course is purchased or has been begun.

I believe that I was double charged.

If you believe that you have been over-charged, please contact us so that we may investigate an issue a reversal of funds if it is found that there was in fact a double charge.

I can’t seem to access the final exam.

If you are unable to access the final exam after completing the course, please go back through each section and look for any slides missing the green check-mark. Once you locate the slide missing the check-mark, go to the slide preceding that slide and click through until all slides show the check-mark. Please note that quizzes and role-playing slides will not show the check-mark.

Keep in mind that after the final slide in the training counts to zero, the final exam will load automatically. To access the final exam. Please do the following: Find and click the 'Click to Resume' button (located to the right of the name of the course on your profile page under the 'My Courses' tab). From there, click 'Take Training'. This will take you back into the training. If you have completed the lecture portion of the training, the Final Exam will load automatically after a few moments. Before the Final Exam, there is a form that will require you to add and confirm your information. All fields MUST be filled for the Final Exam to load. If the ‘Submit’ button will not allow you to click through, look for any field highlighted in RED which indicates that the information needs to be provided. Please let me know if you have any questions.

If you still are experiencing difficulty accessing the final exam, please contact us.

I need to know how long the certificate is valid for my course

Please check the Course Description for your state to see how long any certificate is valid.

If you fail the final exam, you do not need to repurchase the course right away. If you still have exam attempts remaining, you can go to Profile > My Courses > Resume Training to retake the exam.

If you’ve used all your exam attempts, contact us at contact@LIQUORexam.com and we’ll be happy to reset your course so you can retake the training and exam at no additional cost.

I need to re-certify my LIQUORexam.com certificate.

You may re-purchase the training by logging in and going to your profile page. From there, look for the name of your course, and then to the far right where you will a large button titled, 'Take Training Again'. By clicking on this, your previous training record will be permanently removed from our system and you will be able to repurchase your training.

I can’t locate or download my certificate.

Your certificate of completion is emailed to you once you pass the final exam and is also available to download through your profile page (look to the right of the name of your course for the 'Download Certificate' button). Please contact us if you are unable to locate your certificate. You must have a PDF reader installed to view your certificate. Visit https://get.adobe.com/reader/ to download Adobe Reader.

My certificate wasn't generated after I passed the Final Exam.

For many courses, additional personal information is required in order for us to submit your training record to the liquor authority and therefore must be entered PRIOR to your certificate being generated by the system. Following the Exam is a form for you to enter your personal information.

You must fill in this form and click 'submit' for your certificate to generate by the system.If you are having difficulties with this, log back in and access your course through your profile page (click on the name of the course), then click the 'Take Training' button, then click the 'Take Quiz' button. You will then be presented with the form to complete.

My name is misspelled on the certificate.

Please pay special attention when entering personal information on this system as it is your responsibility to enter your personal information accurately when filling out the registration and personal information pages. Should you require any changes once a certificate has been issued, you may CLICK HERE TO PLACE A SPECIAL ORDER so that we may update your certificate. There is a small fee for any changes to your certificate.

My birthdate is incorrect on my certificate.

Please pay special attention when entering personal information on this system as it is your responsibility to enter your personal information accurately when filling out the registration and personal information pages. Should you require any changes once a certificate that has been issued, you may CLICK HERE TO PLACE A SPECIAL ORDER so that we may update your certificate. There is a small fee for any changes to your certificate.

I can’t locate my certificate.

Your certificate of completion is emailed to you once you pass the final exam. The certificate is also available to download through your profile page (look to the right of the name of the course for the 'Download Certificate' button. You must have a PDF reader installed to view your certificate. Visit https://get.adobe.com/reader/ to download Adobe Reader.

Once you start the final exam, you must remain on the exam screen and may not leave or navigate away from the browser window for any reason. Navigating away, minimizing the window, or switching tabs will result in a failed attempt. This also applies to logging out or powering off your device while taking the exam.

Some courses have a time limit for the exam (as noted on the screen before the first question). If the exam is not completed within that time, it will count as a failed attempt.

If you have failed the final exam the maximum number of times, please contact us at contact@LIQUORexam.com to request a course reset so you may retake the training at no additional cost.

I need a replacement Washington MAST permit

Should you need a replacement Washington MAST permit that has been issued, you may CLICK HERE TO PLACE A SPECIAL ORDER so that we may send you a replacement MAST permit. There is a fee for a replacement MAST permit.

I need my Washington MAST permit mailed 2-3 days RUSH

Should you need your Washington MAST permit sent 2-3 day RUSH mail, you may CLICK HERE TO PLACE A SPECIAL ORDER so that we may RUSH your MAST permit (2-3 day USPS). There is a fee for 2-3 day rush MAST permit shipping.

I cannot access the California RBS exam.

Prior to completing this course, you will need to create an account on the California RBS Portal at https://abcbiz.abc.ca.gov/ to obtain your “Server ID”. You will need your Server ID to provide at the end of this course so that we may report your training to the California Department of Alcoholic Beverage Control.

Within 24-hours of completing your RBS training on this site, we will report your training to the ABC. You will then log into the ABC Portal to access the ABC administered Final Exam.

If you've completed your exam and are waiting for your certificate to generate but nothing is happening after a long wait, don't worry! This can sometimes occur due to a delay in the system. Here's how to resolve it:

1. Exit the training session: First, exit the training screen you're on.

2. Log back in: After exiting, go back to your profile page and re-access the training course.

3. Wait for the exam to load: When you access the course again, give it a moment for the exam screen to load.

4. Click the 'Take Exam' button: Once the exam screen loads, you should see a button that says 'Take Exam'. Click on it, and your results should load properly.

By following these steps, your certificate will be generated after you complete the process. If you encounter any further issues, feel free to contact us for assistance.

I have multiple employees to train. Do you offer any discounts for business accounts?

We offer owners and managers the ability to register and pay for their employees to take training. Please visit the Corporate Solutions Page or contact us for details.

I would like to set up an open ended Corporate Account and be billed for only my employees who have registered for training.

For business accounts with over 100 employees, we can set up open ended billing where you provide an Access Code to your staff and we run your credit card or bill you at the end of each month. Please contact us to request an open-ended Corporate Account.

I have already set up an account (not an Owner/Manager account type) and completed training. How can I change my account type from a standard Student account type to an Owner/Manager account type?

An email address may only be assigned to one account type. If you would like to move from a standard student account to an Owner/Manager account type. please contact us so that we may reset your account so that you may re-register with the correct account type.

I am trying to add an employee, but the website says that their email address is already taken.

If any employee already has created an account on our system, they will not be able to receive any training invitation from an employer. Have the employee contact us to request that we clear their account.

Will I be able to add employees right away, or is there a waiting period?

There is no waiting period. Once you register your Corporate Account, and purchase Course Credits, you will be able to add or invite employees immediately.

My employee has not received his/her 'Training Invitation' email.

Employees may need to look in their SPAM folder to locate the Training Invitation email. Download the instructions on How to Accept an Invitation on our ‘How it Works' page.

Can I invite my employees to take training using their phone number/by text?

Yes, we now offer the ability to add employees using their mobile telephone number. When you add an employee to the system through your profile page, simply enter the employees name, email address AND their mobile number, then click the 'Invite Employee using Email & SMS' button. Your employee will then receive an email AND a text message with a link to accept the training.

I already added my employee using their email address, but not their mobile phone number, and they haven't received the training invitation. How can I now invite them using their mobile number?

Another option is to add your employee using by using their mobile phone number so that they receive a text message with the invitation to take the training. If you added your employee using only their email address and they are telling you that they have not received the training invitation, simply use the 'Cancel Invitation' button located next to their name on your profile. This will remove the employee from the system and credit your account for the unused course credit. Then again add your employee but include their mobile number and then click the 'Invite Employee using Email & SMS' button. Your employee will then receive an email AND a text message with a link to accept the training.

When my employee clicks the link in the 'Training Invitation' email to accept training, they land on the home page of your website.

Only the most recent 'Training Invitation' email link will work (after clicking on the link, employee should land on a page asking for their new password, birth date, phone number and answers to set for the course security questions). Keep in mind that only the MOST RECENT training invitation email link will work - if you used the 'Resend Invitation' feature to resend their training invitation, only the most recent email link will work.

This may also happen if the employee has already accepted the invitation but forgot that they have completed this. If you have trouble or questions regarding this, please contact us.

I have employees who have not accepted the training invitation and no longer work for me. Am I able to get credit for the user credit so that I may re-assign the course to another employee?

Yes. Any course that has not been started is eligible to be re-assigned to another employee. Use the 'Cancel Invitation' link through your profile page and your account will be credited automatically.